Well here we go into 2019. My “word” for this year is FOCUS. In 2019 I want to focus on customer service. As we have grown each year, things have caused us to lose some focus. My goal in 2019 is that the busyness of business does not allow things to drop through the cracks. I want to focus on suppliers with a similar mission who have embraced the independent jeweler and support our mission of Customer Service and in 2019 that will be our FOCUS. We can not be all things to all people but our pledge and commitment to you is that we will do a better job of making you more important to us and we will do a better job of doing those things that we do. At times, the customer numbers on busy days have been overwhelming but I never want to lose the personal touch that so many of you come to us for. In 2019, we are going to do more things to make sure we don’t lose that personal touch. We look forward to seeing you this year. You have many choices for jewelry and we are honored that you choose us. We are going to FOCUS better to take care of you! That’s our promise in 2019!
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